Support
Help with AfterCover, warranty registration & claims for Shopify.
Email ranzostore1@gmail.com
We reply within two business days, usually sooner. Include your
store's .myshopify.com domain and we'll get to an answer faster.
Merchants with the app installed can also use Help & feedback inside AfterCover, which sends us your message along with your store details automatically.
Setting up
- I just installed. What do I need to do?
- Almost nothing. Installing creates a starter warranty policy, publishes a Warranty page on your storefront and links it in your menu. The one step left is adding the registration form and warranty lookup blocks to that page, because only Shopify's theme editor can place them. Open Registration prompts in the app and use the one-click buttons, then press Save in the editor that opens.
- Where do customers register?
- On the Warranty page the app created, and optionally on your product pages and the order-confirmation page. Each is one click from Registration prompts.
- Can I change the coverage length?
- Yes. Open Warranty policies and pick any preset, or choose "Custom length" and enter any number of days, months or years. You can also require customers to register within a set time after buying.
How it works for customers
- Does the customer get an email?
- No. AfterCover deliberately depends on no mail service. After registering, the customer sees a digital warranty card on screen that they can save or screenshot, and they can return to your Warranty page at any time, enter the email they registered with, and see their coverage and any claim's status. That is why linking the page in your footer matters.
- A customer can't find their warranty.
- They must use the same email address they registered with; the lookup is an exact match. You can always find and correct the record under Registrations.
Selling extended warranties
- How does the money reach me?
- Through your own Shopify checkout. The app creates a draft-order invoice the customer pays directly to you. AfterCover never touches the money and takes no commission, ever.
- The customer paid but coverage still says pending.
- Open the registration and choose Mark as paid and activate. Automatic payment confirmation requires Shopify's protected customer data access, which is granted once the app is published.
Billing
- What does it cost?
- Free forever with unlimited registrations. Pro is $14.99/month or $149.90/year and adds claims, paid warranties, integrations and analytics, with a 14-day free trial. One flat price, no usage fees and no revenue share.
- How do I cancel?
- Plan & billing inside the app, then "Cancel subscription". Your registrations are never deleted or limited by cancelling.
Data & privacy
See the privacy policy. To have a customer's data removed, use your store's normal privacy request flow, or email us.